AI Agents vs. Chatbots: What's the Real Difference?

Traditional chatbots follow scripted decision trees — if a visitor's question doesn't match a pre-written path, the bot fails to help. AI agents work differently: they're connected to real business data and can reason through questions dynamically.

This distinction matters for businesses deciding where to invest. A scripted chatbot works fine for very narrow, predictable use cases. An AI agent is better suited for lead qualification, detailed support questions, or any interaction where flexibility matters more than strict control.